22 March, 2017 12:59


Name : Ni Putu Dewita Sari
NIM:1401160292
CLASS: MB-40-NT-3

*midexam
1) 6 major objective is Product Development,Stakeholder Integration, Process Improvement,Cost Efficiencies, Competitive Advantage,Globalization
2) the major characteristics of DSS?
Alter (1980) identified three major characteristics of DSS:
1. DSS are designed specifically to facilitate decision processes,
2. DSS should support rather than automate decision making, and
3. DSS should be able to respond quickly to the changing needs of decision makers.
3)Inbound Logistics, Operations, Outbound Logistics, Marketing and Sales, and Service are categorized as primary activities of value chain model
4)1. Identify and describe the facts clearly
2. Define the conflict or dilemma and identify the higher-ordervalues involved
3. Identify the stakeholders
4. Identify the options that you can reasonably take
5. Identify the potential consequences of your options
5)A storage-area network is typically assembled using three principle components: cabling, host bus adapters (HBAs) and switches. Each switch and storage system on the SAN must be interconnected and the physical interconnections must support bandwidth levels that can adequately handle peak data activities.
6)how a DBMS Solves the Problems of the Traditional File Environment
-Reduces data redundancy and inconsistency by minimizing isolated files
-It can’t eliminate data redundancy as a whole, but can help control it-It uncouples data and programs, enabling data to stand up on their own
-Access and availability of information increases
-Program development and maintenance costs decreases
-Users and programmers can perform and hoc queries of data in the database
-Enables the organization to centrally manage: the data, their use, and security throughthe use of a data dictionary
7)Network convergence is the efficient coexistence of telephone, video and data communication within a single network. The use of multiple communication modes in a single network offers convenience and flexibility not possible with separate infrastructures. Network convergence is also called media convergence n response to consumer demand, convergence has been evolving on the Internet ever since its inception. Nowadays, texting, Web surfing, VoIP (voice over IP), streaming media, videoconference applications, online gaming and e-commerce are all extensively engaged in by consumers, businesses, educational institutions and government agencies. All users demand high quality of service (QoS), quality of experience (QoE or QoX), robustness, moderate cost, standards compatibility, ease of modification and upgrading, security, privacy and freedom from malware.
8)Customer relationship management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and custiomer service, providing an enterprise- wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

  • IT organization evolution
    Call centers have evolved dramatically in the past 10-15 years from the traditional stigma of a “sweat shop” room full of people on the phone. The call center is more appropriately now called “contact center” due to the many different communication channels now handled by those teams. These specialized teams now interact with customers via email, web or mobile forms, and instant chat. Even social media interactions like a Facebook post or a tweet are now routed to a contact center agent for proper handling.

Many organizations have embraced sophisticated CRM (customer relationship management), voice of the customer, and customer experience strategies where the customer becomes the central focus of the organization. Since the contact center is the face of the organization to the customer, they now serve as the strategic central hub for marketing, branding, and customer engagement.
* what is kpi
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations useKPIs to evaluate their success at reaching targets

*what is SOX?
also known as the “Public Company Accounting Reform and Investor Protection Act” (in the Senate) and “Corporate and Auditing Accountability and Responsibility Act” (in the House) and more commonly called Sarbanes–Oxley, Sarbox or SOX, is a United States federal law that set new or expanded requirements for all U.S. public company boards, management and public accounting firms. There are also a number of provisions of the Act that also apply to privately held companies, for example the willful destruction of evidence to impede a Federal investigation.


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