MID EXAM’s answers

1. -Operational excellence

Ex: A consumer goods manufacturer may decide upon using a wide distribution network to get maximum reach to the customers and exposure.

-New products, services, and business models

Ex: A company selling low priced detergent may opt for producing higher range detergents for washing machines, washing soaps, and bath soaps.

-Customer and supply intimacy

Ex:JCPenney’s information system which links sales records to contract manufacturer

-Improved decision making

Ex:Verizon’s Web-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, and so on

-Competitive advantage

Ex:Apple, Walmart, UPS

-Survival

Ex: Citibank’s introduction of ATMs

1. -Facilitation: DSS facilitate and support specific decision making activities and/or decision processes.

-Interaction: DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.

-Ancillary: DSS can support decision makers at any level in an organization. They are not intended to replace decision makers

-Repeated Use: DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.

-Identifiable: DSS may be independent systems that collect or replicate data from other information systems or subsystems of a larger, more integrated information systems.

1. -Inbound Logistics

Ex: arranging the inbound movement of materials, parts, and/or finished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores

-Operations

Ex: concerned with managing the process that converts inputs (in the forms of raw materials, labor, and energy) into outputs (in the form of goods and/or services).

-Outbound Logistics

Ex: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user

-Marketing and sales

Ex: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user

-Service

Ex: includes all the activities required to keep the product/service working effectively for the buyer after it is sold and delivered.

1. -Identify and describe clearly the factsidentify and clearly describe the facts

• define the conflict or dilemmas and identify the higher-order values involved

• identify the stakeholders

• identify the options that you can reasonably take

• identify the potential consequences of your options

1. A Storage Area Network (SAN) is a specialized, high-speed network that provides block-level network access to storage. SANs are typically composed of hosts, switches, storage elements, and storage devices that are interconnected using a variety of technologies, topologies, and protocols. SANs may also span multiple sites.

2. A database management system (DBMS) is a computer software application that interacts with the user, other applications, and the database itself to capture and analyze data. A general-purpose DBMSis designed to allow the definition, creation, querying, update, and administration of databases.
   How DBMS Solve traditional file environment:

• reduces data redundancy and inconsistency by minimizing isolated files in which the same data are repeated

• control data redundancy

• uncouples data and programs, enabling data to stand up on their own

• enables the organization to centrally manage: the data , their use, and security through the use of a data dictionary

1. the efficient coexistence of telephone, video and data communication within a single network. The use of multiple communication modes in a single network offers convenience and flexibility not possible with separate infrastructures. Network convergence is also called media convergence.

2. CRM seeks to establish a learning relationship with the customer, which understands not only basic information like name and address, but habits and

preferences. With some investment in CRM, businesses can have at their disposal some powerful tools for collecting, managing, and analyzing customer information. However, most customers do not realize any benefit from providing this information and will become less likely to provide it without reward. Therefore, it is the responsibility of the company to take this information and find uses that not only benefit themselves, but also increase the perception that information given will result in better service for the customer

KPI task

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

IT Organization revolution, from call center to profit center

Super agents will increase customer retention rates,making big savings on costly customer churn(and our survey has some fascinating insight on churn too). Clients may even pay more for a premium service that delivers better customer experience. So the call center becomes a high-touch, high-value resource that handles complex queries and critical interaction. It’ll become a place where loyalty is developed and nurtured. Which means the call center could potentially become a profit center

Sox meaning

a United States federal law that set new or expanded requirements for all U.S. public company boards, management and public accounting firms. There are also a number of provisions of the Act that also apply to privately held companies, for example the willful destruction of evidence to impede a Federal investigation.