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1.-Customer and supplier intimacy e.g : good service will leads to costumer’s returning, which raises revenues and profits
-Improved decision making e.g : customer’s complain, network performance, line line outages
-Competitive advantage e.g : Apple and Walmart
-New product, services and business models e.g : Netflix and apple iPad
-Survival = information technologies as necessity of business e.g : Citybank’s introduction of ATMs

2. DSS and MIS characteristic
a. DSS are designed specifically to facillitate decision process, DSS should support rather than automate and decision making, and DSS should be abler to respond quickly to the changing needs of decision makers
b.MIS is accurate, relevant, useful, and timelineness

3. 5 primary activities from value chain model
-inbound logistics : automated warehousing systems
-operations : computer-controlled machining systems
-sales and marketing : computerized ordering systems
-services : equipment maintenance systems
-outbound logistics : automated shipment scheduling systems

4. 5 steps in ethical analysis :
-identify and clearly describe the facts
-define the conflict or dilemmas and identify the higher-order values involved
-identify the stakeholders
-identify the options that you can reasonably take
-identify the potential consequences of your options

5. Storage Area Networks
Storage Area Networks is one of the data management and storage the connect multiple storage devices on dedicated networks.

6. Define DBMS and how it solves traditional file environment
– DBMS is software that permits an organization to centralize data, manage them efficiently, and provide access to the stored data by application programs.
– A DBMS reduces data redundancy and inconsistency by minimizing isolated files in which the same data are repeated.The DBMS uncouples programs and data, enabling data to stand on their own. Access and availability of information will be increased and program development and maintenance costs reduced because users and programmers can perform ad hoc queries of data in the database. The DBMS enables the organization to centrally manage data, their use, and security.

7. Convergence in networking and communication trends
Convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.

8. How CRM helps firms achieve customer intimacy
CRM system integrate and automate costumer-facing processes in sales, marketing, and costumer service, providing an enterprise-wide view of customers.
Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new product and services. This system also identify profitable or non profitable costumers or opportunities to reduce the churn rate the major costumer relationship management software package provide capabilities for both operational CRM and analytical CRM they often include modules for managing relationship with selling partner (perter relationship management)
And for employee relationship management