INDIVIDUAL ASSIGMENT ( SHELIA NOVARULY SAHITA D. /1401164229)


  1. Question

  2. Businesses today information system to achieve six major objectives including operational excellence. Mention and give example to other five major objective?

1) Operational excellence

Example : UPS (United Parcel Service)

MOTOROLA (achieve Six Sigma)

Wal-Mart

2) New product, service and business model

Example : Apple INC. (Especially iPad)

NetFlix

Wal-Mart

3) Customer and suppliers intimancy

Example : Wal-Mart (RealLink System)

Hotel Ritz-Carlton (CLASS System)

CLASS: Customer Loyalty Anticipation Satisfaction System

4) Competitive advantage

Example : Wal-Mart (Created Largest Retail Chain)

UPS (Created Largest Network)

5) Survival

Example : City Bank

  1. Describe the characteristic of Decision Support System and Management Information System?
  • DSS ( Decision Support System) support management decision that are unique and rapidly changing using advanced analytical models.

  • MIS ( Management Information System) produce reports serving middle management by considering information from TPS and these are not highly analytical.

  1. Name and give example five primary activities from the value chain model?

1) Procurement

2) Human Resource Management

3) Technological development

4) Infrastructure

  1. List and describe five ste in ethical analysis?

1) Identify and describe clearly the facts.

2) Define the conflict or dilemma and identify the higher-order values involved.

3) Identify the stakeholders.

4) Identify the options that you can reasonably take.

5) Identify the potential consequences of your options.

  1. Explain what is Storage Area Network ( SAN)?

Connect multiple storage devices on dedicated network

  1. Define database management system and describe how it solve the problem of traditional file environment?

a. Data definition capability: Specifies structure of database content, used to create tables and define characteristics of fields

b. Data dictionary: Automated or manual file storing definitions of data elements and their characteristics

c. Data manipulation language: Used to add, change, delete, retrieve data from database

Structured Query Language (SQL)

Microsoft Access user tools for generating SQL

d. Many DBMS have report generation capabilities for creating polished reports (Crystal Reports)

  1. Exlian what is the meaning of convergence in Networking and Communication trends?

Telephone networks and computer networks converging into single digital network using Internet standards

  1. How CRM hel firm achieve customers intimancy ?

Assigning and managing customer service requests, Web-based self-service capabilities.

  1. IT from call center rofit center?

Now IT is used to profit center because everyone use the IT for make their daily live more easy. And in business sector make they get more rofit.

  1. what is KI?

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

  1. what is SOX?

Imposes responsibility on companies and their management to safeguard the accuracy and integrity of financial information that is used internally and released externally


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