Name:Andini nur khansa
Nim:1401163226
Class:MB-40-INT2

The answer of mid exam
1.-new product,sevice,and business model.
Example:apple’s ipad,google’s Android OS,and Netflix
-customer and supplier intimacy
Example:JCPenney’s information system which links sales records to contract manufacturer
-improved decision making
Example:Verizon’s web based digital dashboard to provide managers with real time data on customer complaints,network performance,line outages,and so on
-competitive advantage
Example:apple,walmart,UPS
-survival
Example:toxic substances control act,sarbanes oxley act
2.Characteristic of decision support system and MIS
– Facilitation
DSS facilitates and support specific decision making activities and/or decision process
-Interaction
DSS are computer based system design for interactive used by decision makers or staff user who control the sequences of interaction and the operation perform
-Ancillary
DSS can support decision makers at any level In organization. they are not intent to replace decision makers
-Repeated used
DSS are intent for repeated used. A specific DSS maybe used routinely or use as needed for adhoc decision support task
-Identifiable
DSS may be independent system that collected or replicated data from other information system
-Task-oriented
DSS provide specific capabilities that support one or more task related decision making
-Decision impact
DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision
-Support individual and group decision making
It provide a single platform that allows all users to access the same information an access the same version of truth, while providing, autonomy to individuals and development groups to design, reporting content locally
– Comprehensive data access
It allows users to access data from different sources concurrently, living organization the freedom to choose the data warehouse that best suits that their unique
– Easy to developed and deploy
DSS delivers an interactive, scalable platform for rapidly developing and deploying project
-Integrated software
DSS integrated platform enables administrators and IT professional to develop data model, perform sophisticated analysis, generate analytical reports and deliver this report to end user via different channels
– Flexibility
DSS features flexible and can be altered according to need providing a helping hand in the work process.
3.- inbound logistics (example: receiving and storing materials for distribution to production)
– operations (example: transforms inputs into finished products)
– sales and marketing (example: promoting and selling the firm’s products)
– service (example: maintenance and repair of the firm’s good and services)
– outbond logistics (example: storing and distributing finished products)
4.-identify and clearly describe the facts
-define the conflict or dilemma and identify the higher order values involved
– identify the stakeholders
– identify the optiom that you can reasonably take
– identify the potential consequences of your options
5. Storage area netwoks (SANs)connect multiple devices on a separate high-speed network dedicated to storage. The SAN create a large central pool of storage that can be rapidly accessed and shared by multiple server.
6.A database management system (DBMS) is software that permits an
organization to centralize data, manage them efficiently, and provide access to the stored data by application programs.
how can it solve traditional file environment a DBMS reduces data redundancy and inconsistency by minimizing isolated
files in which the same data are repeated. The DBMS may not enable the
organization to eliminate data redundancy entirely, but it can help control
redundancy.
7.convergence in networking and communication trends
convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.
8.How CRM helps firms to achieve customers intimacy
Customer relationship management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.
The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

Question from bu leni:
1.KPI:A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. It can be put to measure
whole firm performance to each individual department and employeees.
It help managers and employees gauge the effectiveness of various functions and processes important to achieving organizational goals.
As noted above, KPI examples can be used to provide guidance, but need to consider the specific goals and processes associated with the organization before adopting it
Like the spesifications and the target like sales per day or resolved problem per hour

2.BCP:Business Continuity Planning or BCP is the creation of a strategy through the recognition of
threat and risk that a company is facing, with a monitoring unit to ensure that personnel and assets are protected
and able to function well throughout a disaster and recover to a full strength thereafter. BCP involves
defining potential risk, determining how those risks will affect operations, implementng safeguards and procedures
designed to mitigate those risks, testing thoe producedures to ensure that they work and periodically
reviewing the process to make sure that its up to date.

3.SOA:The Sarbanes-Oxley Act of 2002 (SOX) is an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations.
The SOX Act mandated strict reforms to improve financial disclosures from corporations
and prevent accounting fraud. The SOX Act was created in response to accounting malpractice in the early 2000s, when public scandals such as Enron Corporation, Tyco International plc,
and WorldCom shook investor confidence in financial statements and demanded an overhaul of regulatory standards.

In the year of 2002, Sarbanes–Oxley was named after sponsors U.S. Senator Paul Sarbanes (D-MD) and U.S. Representative Michael G. Oxley (R-OH). As a result of SOX, top management must individually certify the accuracy of financial information.
In addition, penalties for fraudulent financial activity are much more severe. Also, SOX increased the oversight role of boards of directors and the independence of the outside auditors who review the accuracy of corporate financial statements.

4.IT organization is the department in a company that is tasked and responsible with estabelishing, monitoring
and mantaining information technology system and services. It also may tasked with strategic planning to ensure that all IT initiatives
support the goal of business that company have. IT organizatonal structures vary and can be up down or spread out decentralized. In Large companies
usually this department headed by a Chief Officer, smaller one may just IT director or Operations manager.

IT department can be the one that suck up company resources or the one that providing it as a profit maker, depends on the role
of the IT itself, if Initatives and service that IT serves adds up more potential resources, so its regarded as profit maker, and vice versa.

Dikirim dari ponsel cerdas Samsung Galaxy saya.