ASIGHMENT_RAFI SUWAID_1401164004

(1). Operational excellence

Example : improvement of efficiency to attain higher profitability

2.new produce and business models

Example : apple’s iPad, google’s Android OS, netflix

3.customer and supplier intimacy

Example : high-end hotels that use computers to track customer preferences and used to monitor and customize environment

  1. Improved decision making

Example : poor outcomes raise cost, lose customers

  1. Competitve advantage

Example : apple, Walmart, UPS

  1. Survival

Example : citibank’s introduction of ATMs

(2.) Characteristic of decision support system and MIS

A. Facilitation

DSS facilitates and support specific decision making activities and/or decision process

B. Interaction

DSS are computer based system design for interactive used by decision makers or staff user who control the sequences of interaction and the operation perform

C. Ancillary

DSS can support decision makers at any level In organization. they are not intent to replace decision makers

D. Repeated used

DSS are intent for repeated used. A specific DSS maybe used routinely or use as needed for adhoc decision support task

E. Identifiable

DSS may be independent system that collected or replicated data from other information system

F. Task-oriented

DSS provide specific capabilities that support one or more task related decision making

G. Decision impact

DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision

H. Support individual and group decision making

It provide a single platform that allows all users to access the same information an access the same version of truth, while providing, autonomy to individuals and development groups to design, reporting content locally

(3.) – inbound logistics (example: receiving and storing materials for distribution to production)

  • operations (example: transforms inputs into finished products)

  • sales and marketing (example: promoting and selling the firm’s products)

  • service (example: maintenance and repair of the firm’s good and services)

  • outbond logistics (example: storing and distributing finished products)

(4.) – identify and clearly describe the facts

  • define the conflict or dilemma and identify the higher order values involved

  • identify the stakeholders

  • identify the optiom that you can reasonably take

  • identify the potential consequences of your options

(5.) Storage area netwoks (SANs)connect multiple devices on a separate high-speed network dedicated to storage. The SAN create a large central pool of storage that can be rapidly accessed and shared by multiple server.

(6.) Define DBMS and how it solves traditional file environment

  • DBMS is software that permits an organization to centralize data, manage them efficiently, and provide access to the stored data by application programs.

  • A DBMS reduces data redundancy and inconsistency by minimizing isolated files in which the same data are repeated.The DBMS uncouples programs and data, enabling data to stand on their own. Access and availability of information will be increased and program development and maintenance costs reduced because users and programmers can perform ad hoc queries of data in the database. The DBMS enables the organization to centrally manage data, their use, and security.

(7.) convergence in networking and communication trends

convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.

(8.) How CRM helps firms to achieve customers intimacy

Customer relationship management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.

The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

IT organization is the department in a company that is tasked and responsible with estabelishing, monitoring

and mantaining information technology system and services. It also may tasked with strategic planning to ensure that all IT initiatives

support the goal of business that company have. IT organizatonal structures vary and can be up down or spread out decentralized. In Large companies

usually this department headed by a Chief Officer, smaller one may just IT director or Operations manager.

IT department can be the one that suck up company resources or the one that providing it as a profit maker, depends on the role

of the IT itself, if Initatives and service that IT serves adds up more potential resources, so its regarded as profit maker, and vice versa.

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. It can be put to measure

whole firm performance to each individual department and employeees.

It help managers and employees gauge the effectiveness of various functions and processes important to achieving organizational goals.

As noted above, KPI examples can be used to provide guidance, but need to consider the specific goals and processes associated with the organization before adopting it

Like the spesifications and the target like sales per day or resolved problem per hour

The Sarbanes-Oxley Act of 2002 (SOX) is an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations.
The SOX Act mandated strict reforms to improve financial disclosures from corporations
and prevent accounting fraud. The SOX Act was created in response to accounting malpractice in the early 2000s, when public scandals such as Enron Corporation, Tyco International plc,
and WorldCom shook investor confidence in financial statements and demanded an overhaul of regulatory standards.

In the year of 2002, Sarbanes–Oxley was named after sponsors U.S. Senator Paul Sarbanes (D-MD) and U.S. Representative Michael G. Oxley (R-OH). As a result of SOX, top management must individually certify the accuracy of financial information.
In addition, penalties for fraudulent financial activity are much more severe. Also, SOX increased the oversight role of boards of directors and the independence of the outside auditors who review the accuracy of corporate financial statements

Rezky Anindita Jackie 1401164585

MID EXAM’s answers

  1. -Operational excellence

Ex: A consumer goods manufacturer may decide upon using a wide distribution network to get maximum reach to the customers and exposure.

-New products, services, and business models

Ex: A company selling low priced detergent may opt for producing higher range detergents for washing machines, washing soaps, and bath soaps.

-Customer and supply intimacy

Ex:JCPenney’s information system which links sales records to contract manufacturer

-Improved decision making

Ex:Verizon’s Web-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, and so on

-Competitive advantage

Ex:Apple, Walmart, UPS

-Survival

Ex: Citibank’s introduction of ATMs

  1. -Facilitation: DSS facilitate and support specific decision making activities and/or decision processes.

-Interaction: DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.

-Ancillary: DSS can support decision makers at any level in an organization. They are not intended to replace decision makers

-Repeated Use: DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.

-Identifiable: DSS may be independent systems that collect or replicate data from other information systems or subsystems of a larger, more integrated information systems.

  1. -Inbound Logistics

Ex: arranging the inbound movement of materials, parts, and/or finished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores

-Operations

Ex: concerned with managing the process that converts inputs (in the forms of raw materials, labor, and energy) into outputs (in the form of goods and/or services).

-Outbound Logistics

Ex: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user

-Marketing and sales

Ex: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user

-Service

Ex: includes all the activities required to keep the product/service working effectively for the buyer after it is sold and delivered.

  1. -Identify and describe clearly the factsidentify and clearly describe the facts
  • define the conflict or dilemmas and identify the higher-order values involved

  • identify the stakeholders

  • identify the options that you can reasonably take

  • identify the potential consequences of your options

  1. A Storage Area Network (SAN) is a specialized, high-speed network that provides block-level network access to storage. SANs are typically composed of hosts, switches, storage elements, and storage devices that are interconnected using a variety of technologies, topologies, and protocols. SANs may also span multiple sites.

  2. A database management system (DBMS) is a computer software application that interacts with the user, other applications, and the database itself to capture and analyze data. A general-purpose DBMSis designed to allow the definition, creation, querying, update, and administration of databases.
    How DBMS Solve traditional file environment:

  • reduces data redundancy and inconsistency by minimizing isolated files in which the same data are repeated

  • control data redundancy

  • uncouples data and programs, enabling data to stand up on their own

  • enables the organization to centrally manage: the data , their use, and security through the use of a data dictionary

  1. the efficient coexistence of telephone, video and data communication within a single network. The use of multiple communication modes in a single network offers convenience and flexibility not possible with separate infrastructures. Network convergence is also called media convergence.

  2. CRM seeks to establish a learning relationship with the customer, which understands not only basic information like name and address, but habits and

preferences. With some investment in CRM, businesses can have at their disposal some powerful tools for collecting, managing, and analyzing customer information. However, most customers do not realize any benefit from providing this information and will become less likely to provide it without reward. Therefore, it is the responsibility of the company to take this information and find uses that not only benefit themselves, but also increase the perception that information given will result in better service for the customer

KPI task

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

IT Organization revolution, from call center to profit center

Super agents will increase customer retention rates,making big savings on costly customer churn(and our survey has some fascinating insight on churn too). Clients may even pay more for a premium service that delivers better customer experience. So the call center becomes a high-touch, high-value resource that handles complex queries and critical interaction. It’ll become a place where loyalty is developed and nurtured. Which means the call center could potentially become a profit center

Sox meaning

a United States federal law that set new or expanded requirements for all U.S. public company boards, management and public accounting firms. There are also a number of provisions of the Act that also apply to privately held companies, for example the willful destruction of evidence to impede a Federal investigation.

Assignment of Management Infromation System

Re-answer of Management Information System mid-term exam

  1. Six major objectives:

  2. Operational Excellence : Walmart, McDonalds

  3. New products, services, and business models : Apple’s iPad, Google’s Android OS, and Netflix

  4. Customer and supplier intimacy : JCPenney’s information

  5. Improved decision making : Verizon’s Web-based digital dashboard

  6. Competitive advantage : Apple, Walmart, UPS

  7. Survival : Toxic Substances Control Act, Sarbanes-Oxley Act

  8. Characteristics of Decision Support System :

1. Facilitation. DSS facilitate and support specific decision-making activities and/or decision processes.

2. Interaction. DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.

3. Ancillary. DSS can support decision makers at any level in an organization. They are NOT intended to replace decision makers.

4. Repeated Use. DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.

5. Task-oriented. DSS provide specific capabilities that support one or more tasks related to decision-making, including: intelligence and data analysis; identification and design of alternatives; choice among alternatives; and decision implementation.

6. Identifiable. DSS may be independent systems that collect or replicate data from other information systems OR subsystems of a larger, more integrated information system.

7. Decision Impact. DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision or a set of related decisions.

Characteristics of Management Information System:

  1. Management oriented

One important feature of MIS is that MIS is designed top-down. This means that the system is designed around the need felt by the management at different levels for information. The focus of the system is to satisfy the information needs of management.

  1. Management directed

Since MIS is ‘for the’ management it is imperative that it also should have a very strong ‘by the’ management initiative. Management is involved in the designing process of MIS and also in its continuous review and up gradation to develop a good qualitative system. The system is structured as per directions factored by management. This helps in minimizing the gap between expectations of management form the system and the actual system.

  1. Integrated

MIS is an integrated system. It is integrated with all operational and functional activities of management. This is an important characteristic and- requirement for a system to qualify as MIS. The reason for having an integrated system is that information in the managerial context for decision-making may be required from different areas from within the organization. If MIS remains a collection of isolated systems and each satisfying a small objective, then the integrated information need of managers will not be fulfiller. In order to provide a complete picture of the scenario, complete information is needed which only an integrated system can provide.

  1. Common data flows

Through MIS the data being stored into the system, retrieved from the system, disseminated within the system or processed by the system can be handled in an integrated manner. The integrated approach towards data management will result in avoiding duplication of data, data redundancy and will help to simplify operations.

  1. Strategic planning

MIS cannot be designed overnight. It requires very high degree of planning which goes into creating an effective organization. The reason for this kind of planning is to ensure that the MIS being built not only satisfies the information need of the managers today but can also serve the organization for the next five to ten years with modifications. Sometimes when the planning part is done away with, systems tend to perform well in the present but they tend to become obsolete with time. Planning helps to avoid this problem.

  1. Bias towards centralization

MIS is required to give ‘one version of the truth’, i.e., it must supply the correct version of the latest information. There is a requirement for the data repository to be centralized. Centralized data management helps MIS to exercise version control as well as provide an integrated common view of data to the managers. In a non-centralized system, data will get entered, updated and deleted from the system from different locations. In such a case it becomes difficult to provide correct information to managers. For example, in a decentralized System if a person superannuates from an organization and his superannuating is only recorded in the human resource system but not communicated to the finance department system, then it is quite likely that his salary may be generated by the finance system for the next month. A centralized system where data in entered, updated and deleted from only one location does not suffer from such problems. In a centralized system, the superannuating employee’s details are deleted from the master file from which all departments’ access data, thereby eliminating the risk of generating his salary for the next month.

  1. The value chain model:

· Inbound logistics – These are all the processes related to receiving, storing, and distributing inputs internally. Your supplier relationships are a key factor in creating value here.

· Operations – These are the transformation activities that change inputs into outputs that are sold to customers. Here, your operational systems create value.

· Outbound logistics – These activities deliver your product or service to your customer. These are things like collection, storage, and distribution systems, and they may be internal or external to your organization.

· Marketing and sales – These are the processes you use to persuade clients to purchase from you instead of your competitors. The benefits you offer, and how well you communicate them, are sources of value here.

· Service – These are the activities related to maintaining the value of your product or service to your customers, once it’s been purchased.

· Procurement (purchasing) – This is what the organization does to get the resources it needs to operate. This includes finding vendors and negotiating best prices.

· Human resource management – This is how well a company recruits, hires, trains, motivates, rewards, and retains its workers. People are a significant source of value, so businesses can create a clear advantage with good HR practices.

· Technological development – These activities relate to managing and processing information, as well as protecting a company’s knowledge base. Minimizing information technology costs, staying current with technological advances, and maintaining technical excellence are sources of value creation.

· Infrastructure – These are a company’s support systems, and the functions that allow it to maintain daily operations. Accounting, legal, administrative, and general management are examples of necessary infrastructure that businesses can use to their advantage.

  1. Five steps in ethical analysis:

  2. Identify and clearly describe the facts.

  3. Define the conflict or dilemma and identify the higher-order values involved.

  4. Identify the stakeholders.

  5. Identify the options that you can reasonably take.

  6. Identify the potential consequences of your options.

  7. Storage Area Network (SAN)

SAN is a high-speed network of storage devices that also connects those storage devices with servers. It provides block-level storage that can be accessed by the applications running on any networked servers. SAN storage devices can include tape libraries and disk-based devices, like RAID hardware

The main functions of a storage area network (SAN) includes the following:

· A high-speed network of storage devices.

· Connects the storage devices with servers.

· Can be accessed by applications on networked servers.

· Particularly helpful in backup and disaster recovery.

· Uses networking protocols to span longer distances geographically.

· SAN can also simplify some management tasks.

· Offers flexibility, availability and performance.

  1. The use of a traditional approach to file processing encourages each functional area in a corporation to develop specialized applications. Each application requires a unique data file that is likely to be a subset of the master file. These subsets of the master file lead to data redundancy and inconsistency, processing inflexibility, and wasted storage resources.

  2. Networking and Communication Trends Convergence:

Telephone networks and computer networks converging into single digital network using Internet standards.

  1. CRM systems:

· Capture and integrate customer data from all over the organization

· Consolidate and analyze customer data

· Distribute customer information to various systems and customer touch points across enterprise

· Provide single enterprise view of customers

IT organization revolution, from call center to profit center:

IT organization is the department in a company that is tasked and responsible with estabelishing, monitoring
and mantaining information technology system and services. It also may tasked with strategic planning to ensure that all IT initiatives
support the goal of business that company have. IT organizatonal structures vary and can be up down or spread out decentralized. In Large companies
usually this department headed by a Chief Officer, smaller one may just IT director or Operations manager.

IT department can be the one that suck up company resources or the one that providing it as a profit maker, depends on the role
of the IT itself, if Initatives and service that IT serves adds up more potential resources, so its regarded as profit maker, and vice versa.

Find out about KPI Key Performance Indicator!

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

Find about SOX!

Sarbanes-Oxley Act: Imposes responsibility on companies and their management to safeguard the accuracy and integrity of financial information that is used internally and released externally.

Andhika Abdurachman Nabil (1401164186)

Bagian 1

1.a. New products, services, and business models: netflixand apple’s ipad
b. Customer and supplier intimacy:
– good services will leads to customer’s returning, which raises revenues and profits
c. Improved decision making: verizon’s web-based digital dashboard to provide managers with real-time data on customer’s compliants, network performance, line outages.
d. Competitive advantage: delivering better performance
e. Survival: Information technologies as necessity of business, e.g.: citybank’s introduction of ATMs

  1. a. DSS: DSS are designed specifically to facilitate decision process, DSS should support rather than automate decision making, and DSS should be able to respond quickly to the changing needs of decision makers
    b. MIS: accurate, relevant, useful, and timelineness.

3.a. Inbound logistics: automated warehousing systems
b. Operations: computer-controlled machining systems
c. Sales and marketing: computerized ordering systems
d. Services: equipment maintenance systems
e. Outbound logistics: automated shipment scheduling systems

4.a. Identify and clearly describe the facts
b. Define the conflits or dilemmas and identify the higher-order values involved
c. Identify the stakeholders
d. Identify the options that you can reasonably take
e. Identify the potential consequences of your options

  1. A storage area network(SAN) is a network which provides access to consolidated, block leven data storage. A SAN typically has its own network of storage devices that are generally not accessible through the local area network (LAN) by other devices.

6.a. DBMS is software that permits an organization to centralize data, manage them efficiently, and provide access to the stored data by application programs.
b. A DBMS reduces data redundancy and inconsistency by minimizing isolated files in which the same data are repeated.The DBMS uncouples programs and data, enabling data to stand on their own. Access and availability of information will be increased and program development and maintenance costs reduced because users and programmers can perform ad hoc queries of data in the database. The DBMS enables the organization to centrally manage data, their use, and security.

  1. Convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.

  2. Customer Relationship Management systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.
    The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM

Bagian 2

1.Super agents will increase customer retention rates,making big savings on costly customer churn(and our survey has some fascinating insight on churn too). Clients may even pay more for a premium service that delivers better customer experience. So the call center becomes a high-touch, high-value resource that handles complex queries and critical interaction. It’ll become a place where loyalty is developed and nurtured. Which means the call center could potentially become a profit center

  1. A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

3.The Sarbanes-Oxley Act of 2002 (often shortened to SOX) is legislation passed by the U.S. Congress to protect shareholders and the general public from accounting errors and fraudulent practices in the enterprise, as well as improve the accuracy of corporate disclosures. The U.S. Securities and Exchange Commission (SEC) administers the act, which sets deadlines for compliance and publishes rules on requirements.

ASSIGMENT

Andhika Nafis MIS Assignment

Andhika Abdurachim Nafis
1401164223
MB-40-INT-3

mid exam question:

  1. -New products,services,and business examples: Apple’s ipad, netflix.

-Customer and supplier intimacy.Example :Chrysler (Custom published magazine from customers’ database) and Amazon (Customers’ personal customization by book recommendation based on purchase and website visiting history.

-Improved decision making. example :Verizon’s Web-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, and etc.

-Competitive advantage. examples: Apple, Walmart.

-Survival. example: Sarbanes-Oxley Act
2.

  1. Facilitation. DSS facilitate and support specific decision-making activities and/or decision processes.
  2. Interaction. DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.
  3. Ancillary. DSS can support decision makers at any level in an organization. They are NOT intended to replace decision makers.
  4. Repeated Use. DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.
  5. Task-oriented. DSS provide specific capabilities that support one or more tasks related to decision-making, including: intelligence and data analysis; identification and design of alternatives; choice among alternatives; and decision implementation.
  6. Identifiable. DSS may be independent systems that collect or replicate data from other information systems OR subsystems of a larger, more integrated information system.
  7. Decision Impact. DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision or a set of related decisions.

3.-Inbound logistics. example: automated warehousing systems.
-Operations.example: computer controlled machining systems.
-Sales and marketing.example: computerized ordering systems.
-Servicee.example: equipment maintenance systems.
-Outbound logistics.example: automated shipment scheduling systems.
4.-Identify and clearly describe the facts.
-Define the conflict or dilemma and identify the higher-order values involved.
-Identify the stakeholders.
-Identify the options that you can reasonably take.
-Identify the potential consequences of your options.

  1. A Storage Area Network (SAN) is a network which provides access to consolidated, block level data storage.

6.A database management system(DBMS) is a computer program (or more typically, a suite of them) designed to manage a database, a large set of structured data, and run operations on the data requested by numerous users. Typical examples of DBMS use include accounting, human resources and customer supportsystems.
how can it solve traditional file environment a DBMS reduces data redundancy and inconsistency by minimizing isolated
files in which the same data are repeated. The DBMS may not enable the
organization to eliminate data redundancy entirely, but it can help control
redundancy.

7.Convergence in networking and communication trends is a combination between two or more technology that is different with each other in a single device

  1. How CRM helps firms to achieve customers intimacy
    CRM systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.
    The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

The PWC Question

1.Super agents will increase customer retention rates,making big savings on costly customer churn(and our survey has some fascinating insight on churn too). Clients may even pay more for a premium service that delivers better customer experience. So the call center becomes a high-touch, high-value resource that handles complex queries and critical interaction. It’ll become a place where loyalty is developed and nurtured. Which means the call center could potentially become a profit center.

2.KPI is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.

3.The Sarbanes-Oxley Act of 2002 (often shortened to SOX) is legislation passed by the U.S. Congress to protect shareholders and the general public from accounting errors and fraudulent practices in the enterprise, as well as improve the accuracy of corporate disclosures. The U.S. Securities and Exchange Commission (SEC) administers the act, which sets deadlines for compliance and publishes rules on requirements.

Yosua Hendrico 1401162164 MB-40-INT-3

Mid-Exam Answers:

1. A) New products, services, and business models
Example: Apple’s Ipad, Google’s Android OS, and Netflix
B) Costumer and supplier intimacy
Example: High-end hotels that use computers to track customer preferences and used to monitor and customize environment
C) Improved decision Making
Example: Verizon’s Web-based
D) Competitive Advantage
Example: Wallmart
E) Survival
Example: Sarbanes-Oxley Act

2. 1) Facilitation. DSS facilitate and support specific decision-making activities and/or decision processes.
2) Interaction. DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.
3) Ancillary. DSS can support decision makers at any level in an organization. They are NOT intended to replace decision makers.
4) Repeated Use. DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.
5) Task-oriented. DSS provide specific capabilities that support one or more tasks related to decision-making, including: intelligence and data analysis; identification and design of alternatives; choice among alternatives; and decision implementation.\
6) Identifiable. DSS may be independent systems that collect or replicate data from other information systems OR subsystems of a larger, more integrated information system.
7) Decision Impact. DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision or a set of related decisions.
3. Inbound Logistics: arranging the inbound movement of materials, parts, and/or finished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores
Operations: concerned with managing the process that converts inputs (in the forms of raw materials, labor, and energy) into outputs (in the form of goods and/or services).
Outbound Logistics: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user
Marketing and Sales: selling a product or service and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
Service: includes all the activities required to keep the product/service working effectively for the buyer after it is sold and delivered.

4. 5 steps in ethical analysis :
a. identify and clearly describe the facts
b. define the conflict or dilemmas and identify the higher-order values involved
c. identify the stakeholders
d. identify the options that you can reasonably take
e. identify the potential consequences of your options

5. A storage area network (SAN) is a network which provides access to consolidated, block level data storage. SANs are primarily used to enhance storage devices, such as disk arrays, tape libraries, and optical jukeboxes, accessible to servers so that the devices appear to the operating system as locally attached devices.

6. A database management system (DBMS) is system software for creating and managing databases. The DBMS provides users and programmers with a systematic way to create, retrieve, update and manage data. A DBMS makes it possible for end users to create, read, update and delete data in a database. The DBMS essentially serves as an interface between the database and end users or application programs, ensuring that data is consistently organized and remains easily accessible.

7. describes emerging telecommunications technologies, and network architecture used to migrate multiple communications services into a single network. Specifically this involves the converging of previously distinct media such as telephony and data communications into common interfaces on single devices, such as most smart phones can make phone calls and search the web.

8. CRM seeks to establish a learning relationship with the customer, which understands not only basic information like name and address, but habits and
preferences. With some investment in CRM, businesses can have at their disposal some powerful tools for collecting, managing, and analyzing customer information. However, most customers do not realize any benefit from providing this information and will become less likely to provide it without reward. Therefore, it is the responsibility of the company to take this information and find uses that not only benefit themselves, but also increase the perception that information given will result in better service for the customer

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

The Sarbanes-Oxley Act of 2002 (often shortened to SOX) is legislation passed by the U.S. Congress to protect shareholders and the general public from accounting errors and fraudulent practices in the enterprise, as well as improve the accuracy of corporate disclosures. The U.S. Securities and Exchange Commission (SEC) administers the act, which sets deadlines for compliance and publishes rules on requirements.

Super agents will increase customer retention rates,making big savings on costly customer churn(and our survey has some fascinating insight on churn too). Clients may even pay more for a premium service that delivers better customer experience. So the call center becomes a high-touch, high-value resource that handles complex queries and critical interaction. It’ll become a place where loyalty is developed and nurtured. Which means the call center could potentially become a profit center

Adrian Fadhil Pratama | 1401160634

Name : Adrian Fadhil Pratama

Class : ICT 3

    • New products, services, and business models (Netflix, Spotify)
  • Costumer and supplier intimacy (High-end hotels that use computers to track customer preferences and used to monitor and customize environment)

  • Improved decision Making (Verizon’s Web-based)

  • Competitive Advantage (Walmart)

  • Survival (Sarbanes-Oxley Act)

  1. 1) Facilitation. DSS facilitate and support specific decision-making activities and/or decision processes.

2) Interaction. DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.

3) Ancillary. DSS can support decision makers at any level in an organization. They are NOT intended to replace decision makers.

4) Repeated Use. DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.

5) Task-oriented. DSS provide specific capabilities that support one or more tasks related to decision-making, including: intelligence and data analysis; identification and design of alternatives; choice among alternatives; and decision implementation.\

6) Identifiable. DSS may be independent systems that collect or replicate data from other information systems OR subsystems of a larger, more integrated information system.

7) Decision Impact. DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision or a set of related decisions.

  1. Inbound Logistics: arranging the inbound movement of materials, parts, and/or finished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores

Operations: concerned with managing the process that converts inputs (in the forms of raw materials, labor, and energy) into outputs (in the form of goods and/or services).

Outbound Logistics: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user

Marketing and Sales: selling a product or service and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

Service: includes all the activities required to keep the product/service working effectively for the buyer after it is sold and delivered.

  1. 5 steps in ethical analysis :

a. identify and clearly describe the facts

b. define the conflict or dilemmas and identify the higher-order values involved

c. identify the stakeholders

d. identify the options that you can reasonably take

e. identify the potential consequences of your options

  1. A storage area network (SAN) is a network which provides access to consolidated, block level data storage. SANs are primarily used to enhance storage devices, such as disk arrays, tape libraries, and optical jukeboxes, accessible to servers so that the devices appear to the operating system as locally attached devices.

  2. A database management system (DBMS) is system software for creating and managing databases. The DBMS provides users and programmers with a systematic way to create, retrieve, update and manage data. A DBMS makes it possible for end users to create, read, update and delete data in a database. The DBMS essentially serves as an interface between the database and end users or application programs, ensuring that data is consistently organized and remains easily accessible.

  3. describes emerging telecommunications technologies, and network architecture used to migrate multiple communications services into a single network. Specifically this involves the converging of previously distinct media such as telephony and data communications into common interfaces on single devices, such as most smart phones can make phone calls and search the web.

  4. The Sarbanes-Oxley Act of 2002 (often shortened to SOX) is legislation passed by the U.S. Congress to protect shareholders and the general public from accounting errors and fraudulent practices in the enterprise, as well as improve the accuracy of corporate disclosures. The U.S. Securities and Exchange Commission (SEC) administers the act, which sets deadlines for compliance and publishes rules on requirements.

MIS Task

Bagian 1

1.a. New products, services, and business models: netflixand apple’s ipad
b. Customer and supplier intimacy:
– good services will leads to customer’s returning, which raises revenues and profits
c. Improved decision making: verizon’s web-based digital dashboard to provide managers with real-time data on customer’s compliants, network performance, line outages.
d. Competitive advantage: delivering better performance
e. Survival: Information technologies as necessity of business, e.g.: citybank’s introduction of ATMs

  1. a. DSS: DSS are designed specifically to facilitate decision process, DSS should support rather than automate decision making, and DSS should be able to respond quickly to the changing needs of decision makers
    b. MIS: accurate, relevant, useful, and timelineness.

3.a. Inbound logistics: automated warehousing systems
b. Operations: computer-controlled machining systems
c. Sales and marketing: computerized ordering systems
d. Services: equipment maintenance systems
e. Outbound logistics: automated shipment scheduling systems

4.a. Identify and clearly describe the facts
b. Define the conflits or dilemmas and identify the higher-order values involved
c. Identify the stakeholders
d. Identify the options that you can reasonably take
e. Identify the potential consequences of your options

  1. A storage area network(SAN) is a network which provides access to consolidated, block leven data storage. A SAN typically has its own network of storage devices that are generally not accessible through the local area network (LAN) by other devices.

6.a. DBMS is software that permits an organization to centralize data, manage them efficiently, and provide access to the stored data by application programs.
b. A DBMS reduces data redundancy and inconsistency by minimizing isolated files in which the same data are repeated.The DBMS uncouples programs and data, enabling data to stand on their own. Access and availability of information will be increased and program development and maintenance costs reduced because users and programmers can perform ad hoc queries of data in the database. The DBMS enables the organization to centrally manage data, their use, and security.

  1. Convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.

  2. Customer Relationship Management systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.
    The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM

Bagian 2

1.Super agents will increase customer retention rates,making big savings on costly customer churn(and our survey has some fascinating insight on churn too). Clients may even pay more for a premium service that delivers better customer experience. So the call center becomes a high-touch, high-value resource that handles complex queries and critical interaction. It’ll become a place where loyalty is developed and nurtured. Which means the call center could potentially become a profit center

  1. A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

3.The Sarbanes-Oxley Act of 2002 (often shortened to SOX) is legislation passed by the U.S. Congress to protect shareholders and the general public from accounting errors and fraudulent practices in the enterprise, as well as improve the accuracy of corporate disclosures. The U.S. Securities and Exchange Commission (SEC) administers the act, which sets deadlines for compliance and publishes rules on requirements.

Management Information System Assigment INT 3

Mid-Exam Answers:

1. A) New products, services, and business models
Example: Apple’s Ipad, Google’s Android OS, and Netflix
B) Costumer and supplier intimacy
Example: High-end hotels that use computers to track customer preferences and used to monitor and customize environment
C) Improved decision Making
Example: Verizon’s Web-based
D) Competitive Advantage
Example: Wallmart
E) Survival
Example: Sarbanes-Oxley Act

2. 1) Facilitation. DSS facilitate and support specific decision-making activities and/or decision processes.
2) Interaction. DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.
3) Ancillary. DSS can support decision makers at any level in an organization. They are NOT intended to replace decision makers.
4) Repeated Use. DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.
5) Task-oriented. DSS provide specific capabilities that support one or more tasks related to decision-making, including: intelligence and data analysis; identification and design of alternatives; choice among alternatives; and decision implementation.\
6) Identifiable. DSS may be independent systems that collect or replicate data from other information systems OR subsystems of a larger, more integrated information system.
7) Decision Impact. DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision or a set of related decisions.
3. Inbound Logistics: arranging the inbound movement of materials, parts, and/or finished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores
Operations: concerned with managing the process that converts inputs (in the forms of raw materials, labor, and energy) into outputs (in the form of goods and/or services).
Outbound Logistics: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user
Marketing and Sales: selling a product or service and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
Service: includes all the activities required to keep the product/service working effectively for the buyer after it is sold and delivered.

4. 5 steps in ethical analysis :
a. identify and clearly describe the facts
b. define the conflict or dilemmas and identify the higher-order values involved
c. identify the stakeholders
d. identify the options that you can reasonably take
e. identify the potential consequences of your options

5. A storage area network (SAN) is a network which provides access to consolidated, block level data storage. SANs are primarily used to enhance storage devices, such as disk arrays, tape libraries, and optical jukeboxes, accessible to servers so that the devices appear to the operating system as locally attached devices.

6. A database management system (DBMS) is system software for creating and managing databases. The DBMS provides users and programmers with a systematic way to create, retrieve, update and manage data. A DBMS makes it possible for end users to create, read, update and delete data in a database. The DBMS essentially serves as an interface between the database and end users or application programs, ensuring that data is consistently organized and remains easily accessible.

7. describes emerging telecommunications technologies, and network architecture used to migrate multiple communications services into a single network. Specifically this involves the converging of previously distinct media such as telephony and data communications into common interfaces on single devices, such as most smart phones can make phone calls and search the web.

8. CRM seeks to establish a learning relationship with the customer, which understands not only basic information like name and address, but habits and
preferences. With some investment in CRM, businesses can have at their disposal some powerful tools for collecting, managing, and analyzing customer information. However, most customers do not realize any benefit from providing this information and will become less likely to provide it without reward. Therefore, it is the responsibility of the company to take this information and find uses that not only benefit themselves, but also increase the perception that information given will result in better service for the customer

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

The Sarbanes-Oxley Act of 2002 (often shortened to SOX) is legislation passed by the U.S. Congress to protect shareholders and the general public from accounting errors and fraudulent practices in the enterprise, as well as improve the accuracy of corporate disclosures. The U.S. Securities and Exchange Commission (SEC) administers the act, which sets deadlines for compliance and publishes rules on requirements.

Super agents will increase customer retention rates,making big savings on costly customer churn(and our survey has some fascinating insight on churn too). Clients may even pay more for a premium service that delivers better customer experience. So the call center becomes a high-touch, high-value resource that handles complex queries and critical interaction. It’ll become a place where loyalty is developed and nurtured. Which means the call center could potentially become a profit center