(1). Operational excellence

Example : improvement of efficiency to attain higher profitability

2.new produce and business models

Example : apple’s iPad, google’s Android OS, netflix

3.customer and supplier intimacy

Example : high-end hotels that use computers to track customer preferences and used to monitor and customize environment

1. Improved decision making

Example : poor outcomes raise cost, lose customers

1. Competitve advantage

Example : apple, Walmart, UPS

1. Survival

Example : citibank’s introduction of ATMs

(2.) Characteristic of decision support system and MIS

A. Facilitation

DSS facilitates and support specific decision making activities and/or decision process

B. Interaction

DSS are computer based system design for interactive used by decision makers or staff user who control the sequences of interaction and the operation perform

C. Ancillary

DSS can support decision makers at any level In organization. they are not intent to replace decision makers

D. Repeated used

DSS are intent for repeated used. A specific DSS maybe used routinely or use as needed for adhoc decision support task

E. Identifiable

DSS may be independent system that collected or replicated data from other information system

F. Task-oriented

DSS provide specific capabilities that support one or more task related decision making

G. Decision impact

DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision

H. Support individual and group decision making

It provide a single platform that allows all users to access the same information an access the same version of truth, while providing, autonomy to individuals and development groups to design, reporting content locally

(3.) – inbound logistics (example: receiving and storing materials for distribution to production)

• operations (example: transforms inputs into finished products)

• sales and marketing (example: promoting and selling the firm’s products)

• service (example: maintenance and repair of the firm’s good and services)

• outbond logistics (example: storing and distributing finished products)

(4.) – identify and clearly describe the facts

• define the conflict or dilemma and identify the higher order values involved

• identify the stakeholders

• identify the optiom that you can reasonably take

• identify the potential consequences of your options

(5.) Storage area netwoks (SANs)connect multiple devices on a separate high-speed network dedicated to storage. The SAN create a large central pool of storage that can be rapidly accessed and shared by multiple server.

(6.) Define DBMS and how it solves traditional file environment

• DBMS is software that permits an organization to centralize data, manage them efficiently, and provide access to the stored data by application programs.

• A DBMS reduces data redundancy and inconsistency by minimizing isolated files in which the same data are repeated.The DBMS uncouples programs and data, enabling data to stand on their own. Access and availability of information will be increased and program development and maintenance costs reduced because users and programmers can perform ad hoc queries of data in the database. The DBMS enables the organization to centrally manage data, their use, and security.

(7.) convergence in networking and communication trends

convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.

(8.) How CRM helps firms to achieve customers intimacy

Customer relationship management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.

The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

IT organization is the department in a company that is tasked and responsible with estabelishing, monitoring

and mantaining information technology system and services. It also may tasked with strategic planning to ensure that all IT initiatives

support the goal of business that company have. IT organizatonal structures vary and can be up down or spread out decentralized. In Large companies

usually this department headed by a Chief Officer, smaller one may just IT director or Operations manager.

IT department can be the one that suck up company resources or the one that providing it as a profit maker, depends on the role

of the IT itself, if Initatives and service that IT serves adds up more potential resources, so its regarded as profit maker, and vice versa.

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. It can be put to measure

whole firm performance to each individual department and employeees.

It help managers and employees gauge the effectiveness of various functions and processes important to achieving organizational goals.

As noted above, KPI examples can be used to provide guidance, but need to consider the specific goals and processes associated with the organization before adopting it

Like the spesifications and the target like sales per day or resolved problem per hour

The Sarbanes-Oxley Act of 2002 (SOX) is an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations.
The SOX Act mandated strict reforms to improve financial disclosures from corporations
and prevent accounting fraud. The SOX Act was created in response to accounting malpractice in the early 2000s, when public scandals such as Enron Corporation, Tyco International plc,
and WorldCom shook investor confidence in financial statements and demanded an overhaul of regulatory standards.

In the year of 2002, Sarbanes–Oxley was named after sponsors U.S. Senator Paul Sarbanes (D-MD) and U.S. Representative Michael G. Oxley (R-OH). As a result of SOX, top management must individually certify the accuracy of financial information.
In addition, penalties for fraudulent financial activity are much more severe. Also, SOX increased the oversight role of boards of directors and the independence of the outside auditors who review the accuracy of corporate financial statements