Bagas Ilham Prabowo (1401164180) MB-40 INT 3


Mid Exam Example

  1. -New products,services,and business examples: Apple’s ipad, netflix.

-Customer and supplier intimacy.Example :Chrysler (Custom published magazine from customers’ database) and Amazon (Customers’ personal customization by book recommendation based on purchase and website visiting history.

-Improved decision making. example :Verizon’s Web-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, and etc.

-Competitive advantage. examples: Apple, Walmart.

-Survival. example: Sarbanes-Oxley Act
2.

  1. Facilitation. DSS facilitate and support specific decision-making activities and/or decision processes.
  2. Interaction. DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.
  3. Ancillary. DSS can support decision makers at any level in an organization. They are NOT intended to replace decision makers.
  4. Repeated Use. DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.
  5. Task-oriented. DSS provide specific capabilities that support one or more tasks related to decision-making, including: intelligence and data analysis; identification and design of alternatives; choice among alternatives; and decision implementation.
  6. Identifiable. DSS may be independent systems that collect or replicate data from other information systems OR subsystems of a larger, more integrated information system.
  7. Decision Impact. DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision or a set of related decisions.
    3.-Inbound logistics. example: automated warehousing systems.
    -Operations.example: computer controlled machining systems.
    -Sales and marketing.example: computerized ordering systems.
    -Servicee.example: equipment maintenance systems.
    -Outbound logistics.example: automated shipment scheduling systems.
    4.-Identify and clearly describe the facts.
    -Define the conflict or dilemma and identify the higher-order values involved.
    -Identify the stakeholders.
    -Identify the options that you can reasonably take.
    -Identify the potential consequences of your options.

  8. A Storage Area Network (SAN) is a network which provides access to consolidated, block level data storage.

6.A database management system(DBMS) is a computer program (or more typically, a suite of them) designed to manage a database, a large set of structured data, and run operations on the data requested by numerous users. Typical examples of DBMS use include accounting, human resources and customer supportsystems.
how can it solve traditional file environment a DBMS reduces data redundancy and inconsistency by minimizing isolated
files in which the same data are repeated. The DBMS may not enable the
organization to eliminate data redundancy entirely, but it can help control
redundancy.

7.Convergence in networking and communication trends is a combination between two or more technology that is different with each other in a single device

  1. How CRM helps firms to achieve customers intimacy
    CRM systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate. The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

The PWC Question

1.Super agents will increase customer retention rates,making big savings on costly customer churn(and our survey has some fascinating insight on churn too). Clients may even pay more for a premium service that delivers better customer experience. So the call center becomes a high-touch, high-value resource that handles complex queries and critical interaction. It’ll become a place where loyalty is developed and nurtured. Which means the call center could potentially become a profit center.

2.KPI is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.

3.The Sarbanes-Oxley Act of 2002 (often shortened to SOX) is legislation passed by the U.S. Congress to protect shareholders and the general public from accounting errors and fraudulent practices in the enterprise, as well as improve the accuracy of corporate disclosures. The U.S. Securities and Exchange Commission (SEC) administers the act, which sets deadlines for compliance and publishes rules on requirements.


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