Lathiefa RisqiadindaMB – 40 – INT – 1
14011640799

1. Five major objectives in business today are:

– new products, services, and business models = using information system to envelope new products, services and business models for example, netflix
– customer and supplier intimacy = serving customer very well and keep their privacy for example, hotels use their pc to monitoring their visitors
– improved decision making = making a decision will be much more easy for example, indosat decided to lower their cost for higher data
– competitive advantage = it will make the business deliver a better performance for example, apple
– survival = the business have to keep building up their products so that they can survive for example, samsung

1. Characteristics of DSS and MIS
   DSS :

– DSS can facilitate decision process
– DSS designed for interactive use by staff users who controls the operation performed
– DSS can support decision makers at any level in an organization
– DSS may be used routinely for ad hoc decision support tasks
– DSS collected or replicate data from other information system

MIS :
– MIS takes data and organizes it into forms that are meaningful for making decisions
– MIS serves a good measure of the accuracy and the reliability of its information
– MIS can make a useful information that easily accessible
– MIS takes data based on the time and present the information accordingly
– MIS highlights the gaps from the missing data

1. Five primary activities from value chain model:

– inbound logistics = the processes related to receiving, storing and distributing inputs internally
– operations = the transformation activities that change inputs into outputs that are sold to customers
– outbond logistics = deliver products or services to customer
– marketing sales = persuade the customer to buy our products
– service = maintaining the value of your product or service to your customer

1. Five steps in ethical analysis :

– identify and describe the facts
– define the dilemma and identify the higher order values involved
– identify the stakeholders
– identify the options that i can take
– identify the potential consequences from my options

1. Storage Area Network (SAN)
   SAN is a network that can block or consolidated the storage

2. DBMS
   DBMS is a computer software that can capture and analyze the data.
   DBMS solves the traditional file problems by :

– reduces data by minimizing isolated files
– it uncouples data and programs
– acces of information increases
– program development and maintenance cos reduces
– enables the organization to centrally manages

1. Convergence in networking and communication trends is the efficient coexistence of telephone, video and data communication within a single network

2. Customer relationship management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and custiomer service, providing an enterprise- wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

3. Information systems and organization structures have been highly interconnected with each other. In the process it looks into the impact of computers on organizations, and examines the ways organization structures have changed, in association with changes in information system architectures

4. The SOA is an act passed by US congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations.

5. A key performance indicatore is a measurable value that demonstrates how effectively a company is by achieving key business objectives.

6. The business continuity planning (BCP) is the creation of a strategy through the recognition of threats and risks facing a company, to ensure that personnel and assets are protected and able to function in the event of a disaster.