Reanswer MidExam

1. The other five major objectives are

– New products,services, and business models : describe how commpany produces,delivers, and sells product or service to create wealth
– Customer and supplier intimacy : serving customers to get feedback from them and profit; to get lower costs from suppliers
– Improved decision making : we can decide without accurate information with use forecasts, best guesses, luck and etc.
– Competitive advantage : delivering better performance, charging less for superior products, responding to customers and suppliers in real time
– Survival : information technologies as necessity of business,industry-level changes, governmental regulations requiring record-keeping

1. Characteristics of Decision Support System (DSS):

– DSS incorporate both data and models
– They are designed to assist managers in their decision processes in semi-structured or unstructured tasks.
– They support managerial judgment rather than replacing it
– DSS improve the effectiveness of the decisions not the efficiency with which decisions are being made

Characteristics of Management Information System (MIS):
– Designed to take care of the needs of the managers in the organization
– Aids in integrating the information generated by various departments of the organization
– Helps in identifying a proper mechanism of storage of data
– Helps in establishing mechanism to eliminate redundancies in data
– MIS as a system can be broken down into sub system

1. The primary activities from the value chain model are:

– Inbound logistics : receiving,warehousing,and inventory control of company’s raw materials
– Operations : valueadding activities that are used to turn a company’s raw materials into a final product
– Outbound logistics : activities needed to get a company’s finished product to its customer for sale
– Marketing and sales : activities needed to get a buyer to purchase a product
– Service : activities are those that increase a product’s value, and include customer support and repair service

1. • Identify and clearly describe the facts : you have to know the problem first

– Define the conflict or dilemma and identify the higher-order value involved : you have to differ the option of the dilemma so you will know the higher-order value involved
– Identify the stakeholders : you have to know who related with the problem
– Identify the options that you can reasonably take : you have to make options that you can reasonably take
– Identify the potential consequences of your options : you have to choose your desicion based on your options that you have made

1. Storage Area Network (SAN) is one of the data management and storage that connects multiple storage devices on dedicated network.

2. • DBMS is software that permits an organization to centralize data,manage them efficiently, and provide access to the stored data by application programs

– Problem with the traditional file environtment:
-reduse data redudancy and data inconsistency
-uncoupled program-data dependence
-greater security

1. Convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards

2. Customer relationship management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and custiomer service, providing an enterprise- wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate. The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

Answer according to Ms. Lenny questions:

1. Information technology departments in larger organizations tend to strongly influence the development, use, and application of information technology in the organizations. A series of methodologies and processes can be used to develop and use an information system. Many developers now use an engineering approach such as the system development life cycle (SDLC), which is a systematic procedure of developing an information system through stages that occur in sequence.

2. SOA is a United State federal law that set new or expanded requirements for all U.S. public company boards, management and public accounting firms that are enacted in 2002. There are also a number of provisions of the Act that also apply to privately held companies, for example the willful destruction of evidence to impede a Federal investigation.

3. Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. It can be put to measure whole firm performance to each individual department and employeees. It help managers and employees gauge the effectiveness.

4. Business continuity planning (or business continuity and resiliency planning) is the process of creating systems of prevention and recovery to deal with potential threats to a company. Any event that could negatively impact operations is included in the plan, such as supply chain interruption, loss of or damage to critical infrastructure (major machinery or computing /network resource).