Budi arya kresnadana
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1.
a. new products, services, and business models: Netflix and apple’s iPad
b. customer and supplier intimacy
-customer intimacy: good services will leads to customer’s returning, which raises revenue and profils
-supplier intimacy: intimacy with suppliers allow them to provide vital inputs, which lowers costs
c. improved desicion making: Verizon’s web-based digital dashboard to provide managers with real time data or customer’s compliant, network performance, line outages, and so on.
d. competitive advantage: delivering better performance, e.g: apple and Walmart
e. survival: information technologies as necessity of business, e.g. city bank’s introduction of ATM’s

1. A. Characteristic of DSS

– DSS incorporate both data and models
-They are designed to assist managers in their decision processes in semistructured or unstructured tasks.
-They support managerial judgement: rather than replacing it
– DSS improve the effectiveness of the decisions: not the efficiency with which decisions are being made

2.B. characteristics of MIS
– Relevance
-Accuracy
-Usefulness
-Timeliness
-Completeness

1. 5 primary activities from the value chain model
   a. inbound logistics: automated warehousing systems
   b.operations: computer-controlled machining systems
   c. sales and marketing: computerized ordering systems
   d. services: equipment maintenance systems
   e. outbound logistics: automated shipment scheduling systems

2. 5 steps in ethical analysis
   -identify and clearly describe the facts
   -define the conflict or dilemma and identify the higher- order values involved
   -identify the stakeholders
   -identify the option that you can reasonably take
   -identify the potential cinsquenses of your options

3. SAN
   is a network which provides access to consolidated, block level data storage. SAN are primarily use to enhance storage devices, such as disk arrays, tape libraries, and optical jukeboxes, accessible to servers so that the devices appear to the operating system as locally attached devices.

4. DBMS
   is a computer software application that interacts with the user, other applications, and the database itself to capture and analyze data. A general-purpose DBMS is designed to allow the definition, creation, querying, update, and administration of databases.

5. Convergence in networking and communication trends
   convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.

6. How do CRM help firms achieve customer intimacy
   Salesforce.com is the most successful enterprise scale software as a service (SaaS) and the undisputed global leader in cloud-based customer relationship management (CRM) systems. Users can access Salesforce applications anywhere through an Internet-enabled mobile device or a connected computer. Subscriptions start as low as $15 per user per
   month for the pared-down Group version for small sales and marketing teams, with monthly subscriptions for large enterprises ranging from $65–$250 per user.
   Salesforce has over 100,000 customers.

7. KPI:
   A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. It can be put to measure
   whole firm performance to each individual department and employeees.

8. Business Continuity Planning or BCP is the creation of a strategy through the recognition of
   threat and risk that a company is facing, with a monitoring unit to ensure that personnel and assets are protected
   and able to function well throughout a disaster and recover to a full strength thereafter. BCP involves
   defining potential risk, determining how those risk

9. SOA
   The Sarbanes-Oxley Act of 2002 (SOX) is an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations.
   The SOX Act mandated strict reforms to improve financial disclosures from corporations
   and prevent accounting fraud. The SOX Act was created in response to accounting malpractice in the early 2000s, when public scandals such as Enron Corporation, Tyco International plc,
   and WorldCom shook investor confidence in financial statements and demanded an overhaul of regulatory standards.

10. IT organization
    IT organization is the department in a company that is tasked and responsible with estabelishing, monitoring
    and mantaining information technology system and services. It also may tasked with strategic planning to ensure that all IT initiatives
    support the goal of business that company have. IT organizatonal structures vary and can be up down or spread out decentralized. In Large companies
    usually this department headed by a Chief Officer, smaller one may just IT director or Operations manager.
    IT department can be the one that suck up company resources or the one that providing it as a profit maker, depends on the role

of the IT itself, if Initatives and service that IT serves adds up more potential resources, so its regarded as profit maker, and vice versa.