Mid-term answer

1. • New products, services, and business models (example: Apple’s iPad, Netflix)- customer and suppliers intimacy
     (example for customer: High-end hotels that use computers to track customer preferences and used to monitor and customize environment)
     (example of supplier: JCPenney’s information system which links sales records to contract manufacturer)

– improved decision making (example: Verizon’s Web-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, and so on)
– competitive advantage (ex: Apple, Walmart, UPS)
– survival (ex: sarbanes-oxley act)

1. Characteristic of decision support system and MIS

• Facilitation

DSS facilitates and support specific decision making activities and/or decision process

• Interaction

DSS are computer based system design for interactive used by decision makers or staff user who control the sequences of interaction and the operation perform

• Ancillary

DSS can support decision makers at any level In organization. they are not intent to replace decision makers

• Repeated used

DSS are intent for repeated used. A specific DSS maybe used routinely or use as needed for adhoc decision support task

• Identifiable

DSS may be independent system that collected or replicated data from other information system

• Task-oriented

DSS provide specific capabilities that support one or more task related decision making

• Decision impact

DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision

• Support individual and group decision making

It provide a single platform that allows all users to access the same information an access the same version of truth, while providing, autonomy to individuals and development groups to design, reporting content locally

• Comprehensive data access

It allows users to access data from different sources concurrently, living organization the freedom to choose the data warehouse that best suits that their unique

• Easy to developed and deploy

DSS delivers an interactive, scalable platform for rapidly developing and deploying project

• Integrated software

DSS integrated platform enables administrators and IT professional to develop data model, perform sophisticated analysis, generate analytical reports and deliver this report to end user via different channels

• Flexibility

DSS features flexible and can be altered according to need providing a helping hand in the work process.

1. • inbound logistics (example: receiving and storing materials for distribution to production)

– operations (example: transforms inputs into finished products)
– sales and marketing (example: promoting and selling the firm’s products)
– service (example: maintenance and repair of the firm’s good and services)
– outbond logistics (example: storing and distributing finished products)

1. • identify and clearly describe the facts

– define the conflict or dilemma and identify the higher order values involved
– identify the stakeholders
– identify the optiom that you can reasonably take
– identify the potential consequences of your options

1. Storage area netwoks (SANs)connect multiple devices on a separate high-speed network dedicated to storage. The SAN create a large central pool of storage that can be rapidly accessed and shared by multiple server.

2. Database management system (DBMS) is software that permits an organization tools centralized data, manage them effeciently, and provide access to the stored data by application programs

How DBMS solve the problems of the traditional file environtment :
DBMS reduces data redundancy and inconsistency by minimizing isolated files in which the same data or repeated. DBMS mat not enable the organization to eliminate data redundancy entirely, but it can help control redundancy. Even if the organization maintain sum redundant data, using a DBMS eliminates data inconsistency because the DBMS can help the organization ensure that every occurrence of redundant data has the same values. The DBMS uncouples programs and data, enabling data to stand on their own. Access and availibility of information will be increased and program development and maintenance cost reduced because users and programers can perform ad hoc queries of data in the database. The DBMS enables the organization to centraly manage data, their use, and security.

1. convergence in networking and communication trends

convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.

1. How CRM helps firms to achieve customers intimacy

Customer relationship management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.

The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

Bu leni’s question:

1. KPI

A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. It can be put to measure

whole firm performance to each individual department and employeees.

It help managers and employees gauge the effectiveness of various functions and processes important to achieving organizational goals.

As noted above, KPI examples can be used to provide guidance, but need to consider the specific goals and processes associated with the organization before adopting it

Like the spesifications and the target like sales per day or resolved problem per hour

1. BCP

Business Continuity Planning or BCP is the creation of a strategy through the recognition of

threat and risk that a company is facing, with a monitoring unit to ensure that personnel and assets are protected

and able to function well throughout a disaster and recover to a full strength thereafter. BCP involves

defining potential risk, determining how those risks will affect operations, implementng safeguards and procedures

designed to mitigate those risks, testing thoe producedures to ensure that they work and periodically

reviewing the process to make sure that its up to date.

1. SOX

The Sarbanes-Oxley Act of 2002 (SOX) is an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations.

The SOX Act mandated strict reforms to improve financial disclosures from corporations

and prevent accounting fraud. The SOX Act was created in response to accounting malpractice in the early 2000s, when public scandals such as Enron Corporation, Tyco International plc,

and WorldCom shook investor confidence in financial statements and demanded an overhaul of regulatory standards.

In the year of 2002, Sarbanes–Oxley was named after sponsors U.S. Senator Paul Sarbanes (D-MD) and U.S. Representative Michael G. Oxley (R-OH). As a result of SOX, top management must individually certify the accuracy of financial information.

In addition, penalties for fraudulent financial activity are much more severe. Also, SOX increased the oversight role of boards of directors and the independence of the outside auditors who review the accuracy of corporate financial statements.

1. IT Organization

1980: Mainframe era

1990: PC Driven market

2000: Internet Revolution ( Web 1.0 , ASP , Web Services , SOA)

2012: Social networking , Smart Devices, Web 2.0 & Web 3.0