• REANSWER MID-TERM1. • New products, services and business models.
Example: apple’s iPad, Google’s android OS, and netflix.
• Customer and supplier intimacy
Example: JCPenney’s information system which links sales records to contract manufacturer.
• Improved decision making
Example: verizon’s web-based digital based digital dashboard to provide managers with real-time data on customer complaints, network perfomance, line out ages, etc.
• Survival
Example: toxic substances control act, sarbanes-oxley act.
2. • Facilitation
DSS facilitate and support specific decision-making activities and/or decision processes
• Interaction
DSS are computer-based systems designed for interactive use by decision makers or staff users who control the sequence of interaction and the operations performed.
• Ancillary
DSS can support decision makers at any level in an organization. They are NOT intended to replace decision makers.
• Repeated Use
DSS are intended for repeated use. A specific DSS may be used routinely or used as needed for ad hoc decision support tasks.
• Task-oriented
DSS provide specific capabilities that support one or more tasks related to decision-making, including: intelligence and data analysis; identification and design of alternatives; choice among alternatives; and decision implementation.
• Identifiable
DSS may be independent systems that collect or replicate data from other information systems OR subsystems of a larger, more integrated information system.
• Decision Impact
DSS are intended to improve the accuracy, timeliness, quality and overall effectiveness of a specific decision or a set of related decisions.
3.• Inbound Logistics: arranging the inbound movement of materials, parts, and/or finished inventory from suppliers to manufacturing or assembly plants, warehouses, or retail stores
• Operations: concerned with managing the process that converts inputs (in the forms of raw materials, labor, and energy) into outputs (in the form of goods and/or services).
• Outbound Logistics: is the process related to the storage and movement of the final product and the related information flows from the end of the production line to the end user
• Marketing and Sales: selling a product or service and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
• Service: includes all the activities required to keep the product/service working effectively for the buyer after it is sold and delivered.
4. • Identify and describe clearly the facts
Find out who did what to whom, and where, when, andhow. In many instances, you will be surprised at the errors in the initially reported facts, and often you will find that simply getting the facts straight helps define the solution. It also helps to get the opposing parties involved in an ethical dilemma to agree on the facts.
• Define the conflict or dilemma and identify the higher-order values involved
Ethical, social,and political issues always reference higher values. The parties to a dispute all claim to be pursuing higher values (e.g., freedom, privacy, protection of property, and the free enterprise system). Typically, an ethical issue involves a dilemma: two diametrically opposed courses ofaction that support worthwhile values. For example, the chapter-ending case study illustrates two competing values: the need to improve health care record keeping and the need to protect individual privacy.
• Identify the stakeholders
Every ethical, social, and political issue has stakeholders: players in the game who have an interest in the outcome, who have invested in the situation, and usually who have vocal opinions. Find out the identity of these groups and what they want. This will beuseful later when designing a solution.
• Identify the options that you can reasonably take
You may find that none of the options satisfy all the interests involved, but that some options do a better job than others. Sometimes arriving ata good or ethical solution may not always be a balancing of consequences to stakeholders.
• Identify the potential consequences of your options
Some options may be ethically correct but disastrous from other points of view. Other options may work in one instance but not in other similar instances. Always ask yourself, “What if I choose this option consistently over time?”. We can use six ethical principles to make a good decision.
5. A Storage Area Network (SAN) is a specialized, high-speed network that provides block-level network access to storage. SANs are typically composed of hosts, switches, storage elements, and storage devices that are interconnected using a variety of technologies, topologies, and protocols. SANs may also span multiple sites.
6. 6. A database management system (DBMS) is system software for creating and managing databases. The DBMS provides users and programmers with a systematic way to create, retrieve, update and manage data. How a DBMS Solves the Problems of the Traditional File Environment:
-Reduces data redundancy and inconsistency by minimizing isolated files.
-It can’t eliminate data redundancy as a whole, but can help control it.
-It uncouples data and programs, enabling data to stand up on their own.
-Access and availability of information increases.
-Program development and maintenance costs decreases.
-Users and programmers can perform and hoc queries of data in the database.
-Enables the organization to centrally manage: the data, their use, and security through the use of a data dictionary.
7. Network convergence is the efficient coexistence of telephone, video and data communication within a single network. The use of multiple communication modes in a single network offers convenience and flexibility not possible with separate infrastructures. Network convergence is also called media convergence.
- How do CRM help firms achieve customer intimacy?
Customer Relationship Management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and custiomer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.
The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.
today’s assignment, march 21th 2017.
A.
B. SOA : The Sarbanes-Oxley Act of 2002 (SOX) is an act passed by U.S. Congress in 2002 to protect investors from the possibility of fraudulent accounting activities by corporations. The SOX Act mandated strict reforms to improve financial disclosures from corporations and prevent accounting fraud.
C. KPI : A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
D. BCP: A business continuity plan (BCP) is a plan to help ensure that business processes can continue during a time of emergency or disaster. Such emergencies or disasters might include a fire or any other case where business is not able to occur under normal conditions. Businesses need to look at all such potential threats and devise BCPs to ensure continued operations should the threat become a reality.