Midterm
1. a. new products services and business model = company describe the products and the services that the company provide
b. customer and supplier intimacy = with customer the company should service the customer well so the customer will come back again
with supplier if we have a good relationship the supplier will give the cheaper price for raw material
c.improved decision making = management infromation system will help us improve the decision that the company will take it will help the company to get the information easier d. competitive advantage = improve the company performance
e. survival = the company should survive even the law changes

1. dss characteristics

– organize intended for use in decision making
-allows decision maker to interact with it in a natural manner – support decision proccess that lead to a solution

mis characteristics
– arrage the information to make us manager get easier information – computerized
– user friendly

1. inbound logistic = how to get material from the supplier operations = company transform raw material into a product
   sales and marketing = sales the product and attract the customer services = company gives the good services to the customer
   outbound logistics = deliver the products to the customer

2. five steps ethical analysis
   a. identify and clearly describing the facts = desribe the facts
   b. define the conflict or the dillema = after we get the facts we can get the problem or the dillema that the facts make
   c. identify the stakeholders = after get the problem we should think who will get affected by the problem
   d. identify the options that we can choose = after know what the impact tp the stakeholders we can choose the options
   e. describe the option that we choose = after choose one option we should describe the consequetion

3. Storage area network or SAN is a storage between network that being used in a company. it will get bigger if we connect SAN with other SAN it will make the employee easier to get the information in the storage because each employee needs a diffirent information so it can make easier to get the information by using the SAN.

6.DBMS is a system that help us arrage the data or the information so its easier to use or to get the information it can solve the traditional problem such as : control data redundancy
control data inconsistency
improve the flexibilty
improve security
make easier to share the data

1. convergence network is a combination of two or more different technologies in a single devices

2. CRM achive customer intimacy with:

– CRM save the customer data so when the customer come again we already know the name and the information so the customer feel needed by the company
– when the customer have a problem and call the company we should send the technician fast to solve the problem
– always listen to the customer request = when the customer need something or request something we should listen to them carefully

PWC questions

1. The combination of hardware, software, data, and communication formed the core of information systems. As each of these dimensions developed and integrated, the concept, design, and capability of information systems underwent massive changes. The earliest systems were the classic centralized systems typically characterized by a mainframe host computer supported by an array of peripherals, including “dumb” terminals, which allowed interactive, information processing activities mostly of a transactional nature Leifer, 1988). These centralized systems were modest in size in the earlier generation computers, but grew from small, medium to large centralized mainframe systems over time. This was the trend up to the 1970s, and for the first 20 years discussions on data and systems were about techniques to manage data in a centralized environment.

2. SOA sarbanes oey act is also called Corporate and Auditing Accountability and Responsibility Act and more commonly called is a united states federal law that set new or expanded requirements for all U.S. public company boards, management and public accounting firms. There are also a number of provisions of the Act that also apply to privately held companies, for example the willful destruction of evidence to impede a Federal investigation.

3. KPI key performance indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

4.The business continuity planning (BCP) is the creation of a strategy through the recognition of threats and risks facing a company, with an eye to ensure that personnel and assets are protected and able to function in the event of a disaster. Business continuity planning (BCP) involves defining potential risks, determining how those risks will affect operations, implementing safeguards and procedures designed to mitigate those risks, testing those procedures to ensure that they work, and periodically reviewing the process to make sure that it is up to date