MIDTERM

1. A. New products, services, and business model, ex. Company makes a new product/services to reach a strategic business
   B. Customer and supplier intimacy, ex. Having a good relationship with customer to get more profit and loyalty
   C. Improved decision making, ex. Getting more quick in making decision with the help of MIS
   D. Competitive advantage, ex. Improve the company’s performance by reducing the price of superior goods and etc E. Survival, ex. The survival of a company against the laws

2. DSS :
   •support managers in all levels
   •interactive and efficiency
   •adaptable and flexible
   MIS :
   •management oriented
   •computerized
   •user-friendly

3. A. Inbound logistic=knowing how to get the raw materials
   B. Operations=transforming raw materials to products
   C. Sales and marketing=knowing how to attract customer by sales to market D. Services=giving service to customers
   E. Outbound logistic=delivering the product to customers

4. A. Describes the facts: describing the facts that already exist in our world B. Describing the dilemmas: pointing out the dilemmas according to the problem
   C. Choosing the stakeholders: describing people who is involved according to the problem
   D. Identify the options that you can reasonably take: choosing the ethical principle(s)
   E. Identify the potential consequences of your options: describing the consequences that each option has

5. A Storage Area Network (SAN) is a specialized network that provides block-level network access to storage. SANs are typically composed of devices that are interconnected using a variety of technologies, topologies, and protocols. SANs may also span multiple sites.

6. DBMS solves the problem by saving the data and organizing and managing the data without dividing the data itself to several experts just like what they would to solve the problem in a traditional way.

7. Convergence is a combination of two or more different technologies in a single device.

8. CRM helps firm to achieve customer intimacy by giving good services when a customer complains about our products/services through hot-line, CRM also helps the customer with anything they wanted to ask quickly, CRM also saves the data/information about customer so the customer felt that they are needed by our firm.

PWC QUESTIONS

1. The combination of hardware, software, data, and communication formed the core of information systems. As each of these dimensions developed and integrated, the concept, design, and capability of information systems underwent massive changes. The earliest systems were the classic centralized systems typically characterized by a mainframe host computer supported by an array of peripherals, including “dumb” terminals, which allowed interactive, information processing activities mostly of a transactional nature Leifer, 1988). These centralized systems were modest in size in the earlier generation computers, but grew from small, medium to large centralized mainframe systems over time. This was the trend up to the 1970s, and for the first 20 years discussions on data and systems were about techniques to manage data in a centralized environment.

2. SOA is a United State federal law that set new or expanded requirements for all U.S. public company boards, management and public accounting firms that are enacted in 2002. There are also a number of provisions of the Act that also apply to privately held companies, for example the willful destruction of evidence to impede a Federal investigation.

3. A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.

4. The business continuity planning (BCP) is the creation of a strategy through the recognition of threats and risks facing a company, with an eye to ensure that personnel and assets are protected and able to function in the event of a disaster. Business continuity planning (BCP) involves defining potential risks, determining how those risks will affect operations, implementing safeguards and procedures designed to mitigate those risks, testing those procedures to ensure that they work, and periodically reviewing the process to make sure that it is up to date.