1. a. new products, services, and business models

b. customer and supplier intimacy

c. improved decision making

d. competitive advantage: delivering better performance

e. survival

1. DSS and MIS Charateristics

a. DSS : DSS are designed specifically to facilitate decision process, DSS should support rather than automate decision making, and DSS should be able to respond quickly to the changing needs of decision makers
b. MIS : accurate, relevant, useful, and timelineness.

1. 5 primary activities from the value chain model:
   a. inbound logistics: automated warehousing systems
   b. operations: computer-controlled machining systems
   c. sales and marketing: computerized ordering systems
   d. services: equipment maintenance systems
   e. outbound logistics: automated shipment scheduling systems

2. 5 steps in ethical analysis:
   a. identify and clearly describe the facts
   b. define the conflits or dilemmas and identify the higher-order values involved
   c. identify the stakeholders
   d. identify the options that you can reasonably take
   e. identify the potential consequences of your options

3. Storage Area Network (SAN)
   storage area network is one of the data management and storage that connects multiple storage devices on dedicated networks

4. A. DBMS is software that permits an organization to centralize data, manage them efficiently, and provide access to the stored data by application programs.
   B. A DBMS reduces data redundancy and inconsistency by minimizing isolated files in which the same data are repeated.The DBMS uncouples programs and data, enabling data to stand on their own. Access and availability of information will be increased and program development and maintenance costs reduced because users and programmers can perform ad hoc queries of data in the database. The DBMS enables the organization to centrally manage data, their use, and security.

5. • Convergence in networking and communication trends
     convergence in networking and communication trends is the efficient coexistence of telephone networks and computer networks converging into single digital network using internet standards.
6. • How CRM helps firms to achieve customers intimacy

Customer relationship management (CRM) systems integrate and automate customer-facing processes in sales, marketing, and customer service, providing an enterprise-wide view of customers. Companies can use this customer knowledge when they interact with customers to provide them with better service or to sell new products and services. These systems also identify profitable or nonprofitable customers or opportunities to reduce the churn rate.
The major customer relationship management software packages provide capabilities for both operational CRM and analytical CRM. They often include modules for managing relationships with selling partners (partner relationship management) and for employee relationship management.

MS LENNY QUESTION :

1. IT Organization Evolution

IT organization is the department in a company that is tasked and responsible with establishing, monitoring and mantaining information technology system and services. It also may tasked with strategic planning to ensure that all IT initiatives support the goal of business that company have. IT organizatonal structures vary and can be up down or spread out decentralized. In Large companies usually this department headed by a Chief Officer, smaller one may just IT director or Operations manager.

1. SOA
   Service-oriented architecture (SOA) is an approach used to create an architecture based upon the use of services. Services (such as RESTful Web services) carry out some small function, such as producing data, validating a customer, or providing simple analytical services.

2. KPI (Key Performance Indicators)
   A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. It can be put to measure whole firm performance to each individual department and employeees. It help managers and employees gauge the effectiveness of various functions and processes important to achieving organizational goals.

3. BCP (Business Continuity Planning)
   Business Continuity Planning or BCP is the creation of a strategy through the recognition of threat and risk that a company is facing, with a monitoring unit to ensure that personnel and assets are protected and able to function well throughout a disaster and recover to a full strength thereafter.
   BCP involves defining potential risk, determining how those risks will affect operations, implementing safeguards and procedures designed to mitigate those risks, testing those producedures to ensure that they work and periodically reviewing the process to make sure that its up to date.

i’m sorry i forgot to answer ms lenny question in the previous one sir tq